The request.
Whose screen: Client, then OwnerRiley is planning an autumn dinner for sixty-four people at the Orchid House on Friday, October 23. She finds your form on your website or from a link in your bio. She fills in the date, the venue, how many guests, and what she is hoping for. She hits send from her couch.
On your end it lands in your request inbox already structured: contact, date, place, and the details you would normally have to ask for on the phone. You are alerted. You read it in thirty seconds and go back to your evening.
Two or three messages back and forth to collect the basics. Usually a day of lag before you could quote.